FAQs

Welcome to the PlusConfo™ FAQ page. Here you’ll find answers to some of the most common questions about our products, shipping, returns, and more. If you have any other questions, feel free to contact us.

  1. What is PlusConfo™?
    PlusConfo™ is a brand dedicated to providing high-quality comfort products designed to enhance your well-being and support your active lifestyle.

  2. How do I use PlusConfo™ products?
    Each product may have specific instructions for use. Please refer to the product packaging or our website for detailed usage guidelines for each item.

  3. What are the benefits of using PlusConfo™ products?
    Our products are designed to improve comfort, support posture, and enhance performance while reducing pain and discomfort. They aim to provide a better experience for your feet, whether you're active or at work.

  4. Is the PlusConfo™ product easy to clean?
    Yes, our products are designed for easy cleaning. We recommend following the care instructions provided with each product for best results.

  5. What is your return policy?
    We offer a 60-day guarantee for returns. If you are not satisfied with your purchase, you can return the product within 60 days of receipt. Please refer to our Returns and Refunds Policy for more details on the return process.

  6. How long does it take to process a refund?
    Refunds are processed within 5 business days after we receive and inspect your returned item. The refund will be issued to your original payment method.

  7. What countries do you ship to?
    We currently ship to Australia, New Zealand, USA, UK, Canada, France, Germany, and the Netherlands. Shipping is free for all these locations.

  8. What are the shipping times?

    • Processing Time: Orders are processed within 1-3 business days.
    • Transit Time: Estimated delivery time is 5-7 business days after processing.

    Please note that shipping times may vary based on your location, the shipping method selected, and any unforeseen delays such as weather conditions or logistical issues.

  9. How can I track my order?
    Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment through our carrier’s website.

  10. How do I contact customer support?
    If you have any questions or need assistance, please contact our customer support team at:

    • Email: info@plusconfo.shop
    • Phone: +447418377365
    • Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
  11. Do you offer exchanges?
    We do not offer exchanges at this time. If you wish to receive a different product, please follow our return process and place a new order for the desired item.